Terms & Conditions

Introduction

Welcome to Serenity Alley Healthcare’s website (“https://serenityalley.co.uk/”).

By accessing or using this Site, you expressly agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of the Site and any services provided by Serenity Alley Healthcare Ltd. (“we,” “us,” or “our”), and apply to all visitors, users, and others who wish to access or use the Site. If you do not agree to these Terms, you must not use the Site or any related services provided by Serenity Alley Healthcare.

We at Serenity Alley Healthcare are committed to offering high-quality healthcare recruitment services and ensuring the best experience for all of our users. By using this Site, you acknowledge that you are entering into a legally binding agreement with us. We reserve the right to modify, update, or revise these Terms at our sole discretion at any time. Your continued use of the Site following any such changes will indicate your acceptance of those updated Terms. It is your responsibility to periodically review these Terms for any updates or changes.

Should you have any questions or concerns about these Terms or our practices, please contact us at the details provided on our contact page. We encourage you to review this document regularly as it outlines important guidelines for your interactions with the Site and our services.

About Us

Serenity Alley Healthcare Ltd is a leading healthcare recruitment agency specializing in providing expert staffing solutions to a wide range of healthcare and educational institutions. We pride ourselves on connecting qualified and dedicated professionals with organizations that require skilled personnel. Our recruitment services encompass a variety of roles, including healthcare assistants (HCAs), mental health support workers, registered nurses, and special educational needs (SEN) teaching assistants.

Our mission is to support healthcare providers and educational establishments by supplying staff who meet the highest standards of professionalism and competence. We aim to facilitate smooth and efficient staffing processes that help these organizations deliver exceptional care and educational support to their clients and students.

At Serenity Alley Healthcare, we focus not only on recruitment but also on ensuring that all candidates are appropriately trained and fully equipped to meet the demands of their roles. We offer ongoing support and training, ensuring that our staff is always up to date with the latest healthcare and education practices.

Our registered office is located at:

167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

1.   Use of the Website

1.1    Eligibility

You must be at least 18 years old to use this Site. By accessing or using this Site, you confirm that you are legally capable of entering into binding contracts and that you have the legal authority to agree to these Terms. If you are using the Site on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

1.2    Prohibited Uses

You agree not to:

• Engage in unlawful activities: Use the Site for any unlawful purpose or activities that violate applicable laws and regulations, including but not limited to, fraud, misrepresentation, or infringing on intellectual property rights.
  • Disrupt or harm the Site: Introduce, upload, or transmit any harmful content, including viruses, worms, or malware, that may disrupt or damage the Site’s functionality, servers, or networks.
  • Engage in unauthorized copying or distribution: Copy, reproduce, distribute, or otherwise exploit any content on the Site without prior written consent from Serenity Alley Healthcare. This includes, but is not limited to, any text, images, graphics, video, audio, or code present on the Site.
  • Engage in automated access or scraping: Use any automated means such as robots, crawlers, or data mining tools to access or scrape data from the Site for any purpose without the express written permission of Serenity Alley Healthcare.

You agree to respect the rights of other users and to refrain from actions that could harm the Site, other users, or Serenity Alley Healthcare.

1.3    Accuracy of Information

While we strive to ensure that all information provided on our Site is accurate, up-to-date, and reliable, we do not guarantee its accuracy, completeness, or reliability. Any reliance on the content of the Site is at your own risk.

We make every effort to ensure that the information displayed on the Site, including service descriptions, pricing, and availability, is accurate at the time of publication. However, errors may occur, and we are not responsible for any inaccuracies or omissions. We also do not guarantee that the Site will be free from technical errors or downtime.

Additionally, the Site may contain links to third-party websites, advertisements, or other content. Serenity Alley Healthcare is not responsible for the accuracy, completeness, or

reliability of third-party content or external websites. The inclusion of any third-party links does not imply endorsement or affiliation with the content or services offered by those external sites.

2.   Services

2.1    Recruitment Services

Serenity Alley Healthcare Ltd provides a comprehensive range of recruitment services designed to match healthcare and educational institutions with highly qualified and skilled staff. Our recruitment services cover various roles, including but not limited to:

• Healthcare Assistants (HCAs): Providing compassionate care to individuals in hospitals, care homes, and other healthcare settings.
  • Mental Health Support Workers: Supporting individuals with mental health needs in various settings, including hospitals, rehabilitation centers, and community services.
  • Nurses: Supplying both registered and specialist nurses for diverse healthcare environments, including private hospitals, nursing homes, and clinics.
  • Special Educational Needs (SEN) Teaching Assistants: Providing support to students with special needs within educational institutions, including schools and specialized teaching environments.

We offer a range of placement options to meet the needs of our clients, including temporary, contract, and permanent staffing solutions. Our recruitment process is thorough, ensuring that all candidates meet the specific requirements and qualifications demanded by the roles they are placed in.

2.2    Training Services

In addition to recruitment, Serenity Alley Healthcare offers training programs for candidates to enhance their skills and knowledge in the healthcare and education sectors. Our training services include, but are not limited to:

• Mandatory Healthcare Training: Ensuring that candidates are compliant with necessary industry regulations, such as safeguarding, infection control, health and safety, and basic life support (BLS).
  • Specialized Healthcare Training: Offering additional training in areas like dementia care, mental health awareness, first aid, and other specialized areas of healthcare to improve the quality of care provided.
  • Personal Development and Soft Skills Training: Providing training in communication, time management, team building, and other essential soft skills that are crucial for professional success in healthcare and educational roles.

All training is delivered by experienced instructors, and upon successful completion, candidates will receive relevant certifications recognized within the industry.

2.3    Service Limitations

While Serenity Alley Healthcare Ltd strives to provide high-quality recruitment and training services, there are certain limitations that you should be aware of:

• Availability of Candidates: While we make every effort to match clients with the most suitable candidates, the availability of staff may vary based on demand, location, and specific qualifications required for certain roles. We cannot guarantee that the perfect candidate will always be available at the time of request.
  • Compliance and Standards: All candidates placed by Serenity Alley Healthcare are subject to rigorous compliance checks, including background checks, professional references, and relevant training. However, the ultimate responsibility for ensuring the suitability of candidates lies with the hiring institution. We will not be held liable for any issues arising from the conduct, actions, or performance of candidates after placement.
  • Scope of Training: While we offer a wide range of training programs, there may be specific training requirements for certain roles or institutions that we do not currently provide. Serenity Alley Healthcare will inform clients of any limitations or restrictions regarding the scope of our training services.
  • Service Availability: Our services may be impacted by factors beyond our control, including but not limited to staffing shortages, health crises, regulatory changes, or other unforeseen circumstances. We reserve the right to modify or suspend services temporarily if necessary to address these issues.

Serenity Alley Healthcare Ltd makes every effort to deliver its services efficiently and effectively but cannot be held responsible for any limitations or disruptions beyond our control.

• Failure to meet qualifications or competency standards: If candidates do not possess the required skills, experience, certifications, or qualifications for the role, or if clients do not meet the necessary regulatory or operational standards to maintain a safe and compliant working environment.
  • Non-compliance with policies: If clients or candidates fail to adhere to Serenity Alley Healthcare’s internal policies, including those relating to professional conduct, confidentiality, safety protocols, or workplace expectations.
  • Regulatory non-compliance: If a client or candidate does not comply with relevant local, national, or industry-specific regulations, such as healthcare standards, safeguarding requirements, or employment laws, we reserve the right to take corrective action, including termination of services.
  • Unethical or unlawful conduct: If any party engages in unethical, illegal, or discriminatory actions or violates the principles of fairness, equality, or professional integrity, we reserve the right to suspend or terminate our relationship.

In such cases, Serenity Alley Healthcare will make reasonable efforts to notify the relevant party of the breach and may offer an opportunity to rectify the situation. However, we retain full discretion to refuse service or terminate agreements as necessary to maintain the quality, integrity, and compliance of our operations.

3.   Registration and Accounts

3.1    Account Creation

To access certain features of our services, such as applying for jobs, registering as a candidate, or utilizing recruitment services, clients and candidates may be required to register and create an account on our Site. During the registration process, you may be asked to provide personal information, such as your name, contact details, qualifications, and employment history (for candidates), or business information (for clients).

By registering an account, you agree to provide true, accurate, and complete information as requested. You may also be asked to choose a username and password to secure your account. You are responsible for ensuring the confidentiality of your account details and for all activities that occur under your account.

We may, at our discretion, refuse or suspend the creation of accounts if we believe that the information provided is incomplete, inaccurate, or otherwise in violation of our policies.

3.2    Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process and throughout your use of the Site. It is your responsibility to ensure that any information you provide is kept up-to-date, especially in the event of any changes to your personal details, employment status, qualifications, or other relevant information.

Failure to provide accurate information or to update your details may result in the suspension or termination of your account and services. We reserve the right to verify the accuracy of the information you provide during registration or throughout your account’s use, and may require additional documentation to verify your identity or qualifications.

In the case of clients, we may require verification of business registration or other relevant certifications before offering our services.

3.3    Account Security

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password, and for all activities that occur under your account. You agree to immediately notify us if you suspect any unauthorized access to your account or any other breach of security.

To help protect your account, we recommend that you choose a strong password and do not share your login details with others. We are not responsible for any losses or damages resulting from the misuse of your account or failure to maintain the security of your login credentials.

Serenity Alley Healthcare reserves the right to suspend or terminate your account if we suspect unauthorized use, suspicious activity, or any violation of our security policies.

4.   Client Responsibilities

Clients engaging our recruitment services agree to the following responsibilities in order to ensure the successful placement of candidates and the provision of high-quality service:

4.1    Provide Accurate Job Descriptions, Working Conditions, and Requirements

Clients are responsible for providing clear, detailed, and accurate job descriptions, including a comprehensive outline of the responsibilities, qualifications, and skills required for the role. This includes specifying any mandatory qualifications, experience, and certifications needed. In addition, clients must provide a full overview of the working conditions, including but not limited to:

• Hours of work and shift patterns

• Workplace location and environment

• Any specific requirements related to health and safety

• Necessary equipment or tools the candidate will be expected to use

By providing clear and accurate job descriptions, clients help ensure that Serenity Alley Healthcare can match suitable candidates with the right roles. Clients are also required to keep Serenity Alley Healthcare informed of any changes to job requirements, conditions, or responsibilities throughout the duration of the recruitment process or placement.

4.2    Ensure a Safe and Compliant Working Environment

Clients must ensure that the workplace where candidates are assigned is in full compliance with all relevant laws, regulations, and industry standards, including health and safety laws, safeguarding regulations, and employment standards. This includes:

• Providing a safe working environment that protects the health, safety, and well-being of all employees, including candidates placed by Serenity Alley Healthcare.
  • Adhering to all employment laws, including minimum wage requirements, working time regulations, and non-discrimination laws.
  • Ensuring that the workplace is free from harassment, bullying, and any form of discrimination.

• Providing necessary personal protective equipment (PPE) and other safety measures, where applicable.

Failure to provide a safe and compliant working environment may result in the termination of services or the removal of candidates from assignments.

4.3    Notify Us Promptly of Any Issues or Concerns with Assigned Staff

Clients are required to notify Serenity Alley Healthcare promptly of any issues or concerns with assigned candidates. This includes, but is not limited to:

• Performance concerns or issues with the candidate’s work quality or behavior.

• Attendance or punctuality problems.

• Any safety or conduct violations.

• Concerns related to qualifications, certifications, or compliance issues.

Timely communication helps us address problems quickly and allows us to work with both the client and the candidate to resolve any challenges. We expect clients to engage in open and constructive feedback, ensuring that both parties have the opportunity to address concerns and maintain a high standard of service.

4.4    Provide Support and Guidance to Placed Candidates

Clients must provide candidates with adequate training, orientation, and support to ensure that they can perform their job duties effectively and safely. This may include:

• Providing an appropriate induction into the role and workplace culture.

• Offering ongoing support, mentorship, or supervision where necessary.

• Ensuring that candidates are aware of any specific protocols, procedures, or workplace rules.

By offering this support, clients help candidates succeed in their roles and foster positive working relationships.

4.5    Payment and Timely Invoicing

Clients are responsible for making timely payments for the recruitment services provided by Serenity Alley Healthcare, in accordance with the terms outlined in the service agreement. This includes ensuring that payments are made in full and within the specified time frame as per the agreed-upon payment schedule. Failure to meet payment deadlines may result in delayed services or suspension of recruitment efforts.

5.   Candidate Responsibilities

Candidates registering with Serenity Alley Healthcare agree to the following responsibilities in order to ensure that their placement is successful and that they maintain a high standard of professionalism throughout their employment:

5.1    Provide Accurate Information about Qualifications, Experience, and Certifications

Candidates must provide truthful, accurate, and complete information regarding their qualifications, previous work experience, professional certifications, and any other relevant details required for their role. This includes:

• Educational Qualifications: Providing details of relevant academic qualifications, professional training, and courses.
  • Work Experience: Accurately disclosing previous employment history, including roles held, duties performed, and durations of employment.
  • Certifications and Licenses: Submitting copies of up-to-date certifications, licenses, and professional memberships required for the specific role (e.g., healthcare certifications, DBS checks, safeguarding training).

Providing false or misleading information may result in the suspension of services or termination of employment. Candidates must also promptly update their records with Serenity Alley Healthcare if there are any changes to their qualifications or certifications.

5.2    Attend Interviews and Assignments Punctually and Professionally

Candidates are expected to demonstrate punctuality and professionalism when attending interviews and when reporting for assignments. This includes:

• Interviews: Attending scheduled interviews on time and prepared to discuss your qualifications, experience, and how you can contribute to the role. If for any reason you cannot attend an interview, you must notify both Serenity Alley Healthcare and the client in advance.
  • Assignments: Reporting to work on time and prepared to carry out the assigned duties. If there is any reason you cannot attend an assignment (e.g., illness, emergency), you must inform the client and Serenity Alley Healthcare as soon as possible.

Timeliness and professionalism are essential to maintaining a good relationship with both clients and Serenity Alley Healthcare. Repeated lateness or unprofessional behavior may result in the termination of the placement and further action.

5.3    Maintain Professional Conduct and Adhere to All Applicable Workplace Policies During Assignments

Candidates must adhere to the professional standards and conduct expected of them during their assignments. This includes:

• Workplace Behavior: Demonstrating respect, courtesy, and professionalism when interacting with colleagues, clients, and service users. This includes respecting the diversity and dignity of others and adhering to ethical conduct standards.
  • Adherence to Policies: Following all workplace policies, procedures, and guidelines provided by the client or employer. This includes, but is not limited to, health and safety protocols, confidentiality agreements, dress codes, and code of conduct policies.
  • Health and Safety: Complying with all health and safety regulations in the workplace to ensure your well-being and the safety of others. If you identify a potential safety hazard, you must report it to your employer immediately.
  • Confidentiality: Respecting the confidentiality of all sensitive information you may encounter during your assignment, including personal data, medical information, or any proprietary business information.

Candidates are expected to behave in a manner that aligns with the values of Serenity Alley Healthcare and the client organization, ensuring a positive and professional environment for everyone involved. Failure to comply with these standards may lead to disciplinary action, including termination of the placement.

5.4    Maintain Clear and Timely Communication

Candidates must maintain clear and open communication with Serenity Alley Healthcare and the client organization throughout their placement. This includes:

• Reporting Issues: Notifying Serenity Alley Healthcare immediately if there are any issues or concerns with the assignment, work conditions, or interpersonal conflicts.
  • Feedback: Providing constructive feedback about your placement experience, which helps us improve our services for future assignments.

Regular communication is key to resolving potential issues early and ensuring that both the candidate and the client have a positive experience.

5.5    Comply with Legal and Regulatory Requirements

Candidates must comply with all applicable legal and regulatory requirements related to their work. This includes ensuring that all necessary documentation, such as DBS checks, work permits, and insurance, are up-to-date and valid.

Serenity Alley Healthcare will not be responsible for any legal or regulatory violations on the part of the candidate. Non-compliance may result in the cancellation of placements or the termination of employment.

6.   Payments and Fees

6.1    Clients

Clients engaging Serenity Alley Healthcare’s recruitment services agree to the following payment terms:

• Fees for Recruitment Services: The fees for recruitment services provided by Serenity Alley Healthcare are outlined in the specific service agreement between the client and Serenity Alley Healthcare. These fees may vary depending on the type of service (e.g., temporary, permanent, contract placements) and the complexity of the recruitment process. Additional costs may apply for specialized services or training provided to candidates.
  • Payment Terms: Payments for recruitment services must be made in full within the terms specified in the invoice, as agreed upon in the service agreement. Invoices are typically issued upon placement of candidates or as per the agreed payment schedule, whichever is specified in the contract. Clients are responsible for ensuring that payments are made on time to avoid any disruptions in service.
  • Late Payments: Clients are expected to pay invoices in a timely manner. Any late payments may incur additional charges, including but not limited to interest charges or administrative fees. The late payment interest rate will be specified in the service agreement, but in the absence of a specified rate, it will be charged at the statutory rate of interest, in accordance with UK law.
  • Payment Methods: Payments can be made via the methods specified in the service agreement, including bank transfer, credit/debit card, or other mutually agreed-upon payment methods. Clients should ensure that payments are made in full and that any transaction fees associated with the payment method are covered.
  • Disputes Over Payments: If there is a dispute regarding any charges on the invoice, clients must notify Serenity Alley Healthcare in writing within 7 days of the invoice date. The client agrees to pay any undisputed portion of the invoice on time while the dispute is being resolved. Failure to do so may result in suspension of services.

6.2    Candidates

Candidates placed in temporary, contract, or permanent roles by Serenity Alley Healthcare agree to the following payment terms:

• Hourly Rates or Salaries: Candidates will receive payments based on the agreed hourly rates, salary, or compensation structure that was specified during the recruitment process. The agreed rate will be communicated to the candidate in writing or as part of the assignment agreement.
  • Deductions: All payments made to candidates will be subject to statutory deductions for tax, National Insurance contributions, and any applicable pension contributions, as required by law. Candidates will receive a breakdown of their pay, detailing the deductions and net pay amount. It is the responsibility of the candidate to ensure that their tax and National Insurance information is up to date.

• Payment Frequency: Payments will be made to candidates on a regular basis, in accordance with the payment schedule set out in the assignment or contract (e.g., weekly,

bi-weekly, or monthly). The specific payment schedule will be confirmed at the start of the assignment, and candidates will receive timely payment for the hours worked, provided the timesheet or attendance record has been approved by the client.

• Currency of Payments: Payments will be made in GBP unless otherwise specified in the service agreement. If a candidate is working in a different country or under a specific contract that stipulates a different currency, this will be clearly outlined in the assignment agreement.
  • Payment Errors: If a candidate believes there has been an error in their payment (e.g., incorrect calculation of hours worked or deductions), they should notify Serenity Alley Healthcare within 7 days of receiving the payment. Any discrepancies will be promptly investigated and rectified.
  • Agency Fees for Candidates: Serenity Alley Healthcare does not charge candidates any fees for placement or recruitment services. If any fees are applicable, these will be clearly communicated to the candidate in advance and agreed upon in writing.

7.   Privacy and Data Protection

7.1    Commitment to Data Protection

Serenity Alley Healthcare is committed to safeguarding your personal data and respecting your privacy in full compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We are dedicated to ensuring that your personal information is handled securely and with respect, and that any processing activities are carried out in a transparent, lawful, and fair manner.

• Lawful Processing: We ensure that any personal data we collect and process is done for lawful purposes, such as providing recruitment services, fulfilling contractual obligations, and complying with regulatory requirements.
  • Data Minimization: We strive to collect only the personal data necessary to fulfill our services, and we ensure that the data is kept accurate and up to date.
  • Security Measures: We employ reasonable security practices to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, secure access controls, and regular security reviews.
  • Retention Period: We retain your personal data for no longer than is necessary for the purposes for which it was collected, in accordance with relevant legal and regulatory requirements.

7.2    Privacy Policy

For more detailed information on how we collect, process, store, and protect your personal data, please refer to our Privacy Policy available on this Site. The Privacy Policy includes information on:

• Types of Data Collected: We collect various types of personal data, including names, contact information, qualifications, work experience, and other details relevant to our recruitment services.
  • How We Use Your Data: Your data is used to match you with suitable job opportunities, communicate with you regarding employment opportunities, ensure compliance with legal obligations, and to improve our recruitment services.
  • Data Sharing: We may share your personal data with clients, third-party service providers, or regulatory authorities where necessary for the purpose of fulfilling our contractual obligations, providing services, or complying with legal requirements.
  • Your Data Rights: Under the GDPR, you have the right to:

• Access: You may request a copy of the personal data we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete data.

• Deletion: You may request the deletion of your personal data, subject to certain conditions and legal obligations.
  • Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another organization.
  • Restriction of Processing: You may request to limit how we use your personal data in certain circumstances.
  • Contacting Us About Your Data: If you have any concerns about how your personal data is handled, or if you wish to exercise any of your rights, you can contact us at the details provided in our Privacy Policy.

8.   Intellectual Property

8.1    Ownership of Content

All content available on this Site, including but not limited to text, images, graphics, logos, designs, videos, software, and any other materials (collectively referred to as the “Content”) is the intellectual property of Serenity Alley Healthcare or its licensors. This Content is protected by copyright, trademark, and other intellectual property laws in the United Kingdom and internationally.

• Copyright: The Content is protected by copyright law, and Serenity Alley Healthcare holds the exclusive rights to the Content, unless otherwise explicitly stated.
  • Trademarks: All trademarks, service marks, and trade names used on this Site, including the name “Serenity Alley Healthcare” and its logo, are the exclusive property of Serenity Alley Healthcare. Unauthorized use of these trademarks is prohibited.
  • Design Rights: The design and layout of this Site, including its overall appearance and content arrangement, are protected by design rights.

8.2    Restrictions on Use

You may not use, reproduce, distribute, modify, create derivative works from, or otherwise exploit any Content on this Site without prior written consent from Serenity Alley Healthcare.

• Personal Use: You may view and download the Content for personal,

non-commercial use, provided you do not remove or alter any copyright, trademark, or other proprietary notices.

• Prohibited Activities: You are prohibited from using the Content for any commercial purpose or in any manner that might infringe upon the intellectual property rights of Serenity Alley Healthcare. This includes:
  • Copying or Reproducing: You may not copy, reproduce, or print any portion of the Content from the Site unless explicitly allowed under these Terms.
  • Distribution: You may not distribute, publish, transmit, or sell any Content without written permission.
  • Modification: You may not modify or adapt any Content for commercial use or create derivative works without prior written approval.

8.3    License to Use the Website

By accessing and using this Site, Serenity Alley Healthcare grants you a limited, non-exclusive, non-transferable license to view and use the Site for its intended purposes only. This license is subject to your compliance with these Terms and Conditions and does not give you any ownership or other rights in the Site or its Content.

• No Transfer of Rights: Except for the limited license granted above, all other rights to the Content remain exclusively with Serenity Alley Healthcare or its licensors.
  • Restrictions on Software: You may not reverse-engineer, decompile, or disassemble any software, code, or technology used to operate the Site.

8.4    Infringement of Intellectual Property Rights

If you believe that your intellectual property rights have been infringed by any Content on this Site, please contact us immediately at the contact details provided, and we will take appropriate

action to address the issue. Serenity Alley Healthcare respects the intellectual property rights of others and will respond to claims of infringement in accordance with applicable laws.

9.   Limitation of Liability

9.1    Disclaimer of Liability

To the fullest extent permitted by law, Serenity Alley Healthcare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, business, or data arising out of or related to the use of this Site or our services, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. This includes, but is not limited to, any damages arising from:

• Use or Inability to Use the Site: Any loss or damage incurred due to the use, inability to use, or performance of the Site or our services, including any interruptions or errors in the Site’s availability.
  • Data Loss or Inaccuracies: Any loss of data, loss of business, or business interruption caused by inaccuracies or omissions in the information provided on this Site.
  • Damage to Devices or Systems: Any damage to your computer systems, devices, or software arising from your use of the Site, including but not limited to malware, viruses, or other harmful components that may be introduced inadvertently.

9.2    Exclusion of Liability for Third-Party Services

Serenity Alley Healthcare will not be liable for any loss, injury, or damage arising from

third-party websites or services linked or referred to on this Site. We do not endorse or control the content, services, or actions of any third-party providers, and therefore disclaim any responsibility or liability for their actions or omissions.

9.3    Force Majeure

Serenity Alley Healthcare will not be liable for any delays or failure in providing services or fulfilling obligations under these Terms that result from events beyond our reasonable control, including but not limited to:

• Natural disasters (e.g., earthquakes, floods, hurricanes)

• Pandemics, epidemics, or health crises

• Strikes, labor disputes, or civil unrest

• Acts of war or terrorism

• Governmental actions, including new regulations or laws

• Power outages, network failures, or technical difficulties

• Any other unforeseen circumstances or events that prevent or delay the provision of services

In such cases, we will use reasonable efforts to notify affected parties of the delay or failure and work to resolve the issue as quickly as possible.

9.4    Maximum Liability

Our total liability to you, whether in contract, tort, or otherwise, for any claim arising out of or in connection with your use of the Site or our services, will be limited to the amount you have paid us for the services provided during the 12 months preceding the event giving rise to the liability. In no event shall our total liability exceed the fees you have paid to us for the service in question.

9.5    No Liability for Personal Injury or Death

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

10.    Termination

10.1     Termination by Serenity Alley Healthcare

Serenity Alley Healthcare reserves the right to terminate, suspend, or restrict your access to the Site or our services at our sole discretion, without prior notice, if you breach any of the Terms and Conditions outlined herein. This includes, but is not limited to:

• Violation of Terms: Failure to comply with any provisions of these Terms, including misuse of the Site or engaging in activities that are unlawful or harmful to the operation of the Site.
  • Misrepresentation: Providing false, inaccurate, or incomplete information during registration or account creation.
  • Unpaid Fees: If there are outstanding payments due to us, we reserve the right to suspend services until payment is made.
  • Regulatory or Legal Compliance: If your actions or behaviors violate applicable laws or regulations, Serenity Alley Healthcare may terminate or suspend your account to ensure compliance with such legal requirements.

Upon termination, any rights or licenses granted to you under these Terms will immediately cease, and you must discontinue all use of the Site and related services.

1. Termination by Clients or Candidates

Both clients and candidates may terminate their agreement with Serenity Alley Healthcare, subject to the following conditions:

• Written Notice: Termination must be communicated in writing (via email or formal letter) to Serenity Alley Healthcare.
  • Clients: Clients must provide at least 30 days’ written notice to terminate any ongoing service agreement. During the notice period, the client is required to continue fulfilling any financial or contractual obligations, including paying for services rendered up to the termination date.
  • Candidates: Candidates may terminate their engagement with Serenity Alley Healthcare by providing reasonable written notice. Specific notice periods may be governed by the terms of their individual contracts with us.

Termination of the agreement does not affect any rights or obligations that have accrued prior to the date of termination. Any outstanding payments must be settled as per the terms of the contract.

1. Effects of Termination

Upon termination, both parties are required to return or destroy any confidential information, records, and proprietary data related to the services provided under these Terms. Furthermore:

• Client Obligations: Clients will remain liable for payments due for services performed up to the date of termination.
  • Candidate Obligations: Candidates may need to complete ongoing assignments or obligations if applicable, depending on the specific terms of their agreements.

Termination does not relieve either party of any legal obligations or liabilities that may have arisen before the date of termination.

10.4     Survival of Terms

Certain provisions of these Terms, including but not limited to sections on payment, intellectual property, liability, and governing law, will survive the termination of these Terms, as they are necessary to give effect to the parties’ rights and obligations under the agreement.

11.    Third-Party Links

11.1     Links to External Websites

Our Site may contain links to third-party websites, resources, or services (“Third-Party Sites”) that are provided for your convenience and informational purposes only. These links are not an endorsement or recommendation of the third-party sites, their content, or services. Serenity

Alley Healthcare does not control, nor is it responsible for, the content, privacy policies, practices, or terms of use of these Third-Party Sites.

11.2     No Liability for Third-Party Content

Serenity Alley Healthcare makes no representations or warranties regarding the accuracy, completeness, reliability, or availability of any information or content provided on Third-Party Sites. By accessing these sites, you acknowledge and agree that:

• No Endorsement: We do not endorse, guarantee, or assume responsibility for any products, services, or content offered by third parties.
  • Risk of Use: Any use of or reliance on third-party content or services is done at your own risk, and we shall not be held liable for any loss, damage, or harm caused by the use of these external resources.
  • External Practices: Serenity Alley Healthcare is not responsible for the terms, conditions, or privacy practices of any third-party website or service, including how they collect, store, and process personal data.

11.3     No Control Over Third-Party Sites

Serenity Alley Healthcare does not control and is not responsible for the operation of

Third-Party Sites or the content or services provided by them. We have no obligation to review or monitor such sites, and we cannot guarantee that they will be available or accessible at all times.

• Availability: Links to Third-Party Sites may become inactive, or their content may change without notice. Serenity Alley Healthcare is not responsible for any changes to

third-party content or site availability.

11.4     Caution for Users

We encourage you to review the terms of use and privacy policies of any Third-Party Sites you visit. Since these sites are not under our control, we recommend exercising caution and thoroughly reviewing their practices before sharing any personal information.

12.    Complaints and Dispute Resolution

12.1     Complaints

We are committed to providing high-quality services, and we take all feedback seriously. If you are dissatisfied with any aspect of our services, we encourage you to contact us as soon as possible so we can address your concerns. You may submit a complaint in the following ways:

• Email: You can email us your complaint at info@serenityalley.co.uk. Please provide as much detail as possible, including your contact information, the nature of your complaint, and any relevant supporting documentation.
  • Phone: You can reach our customer service team by phone at 0800 002 9721. Our team is available during business hours to assist you with any issues or concerns.

Upon receipt of your complaint, we will acknowledge it promptly and begin an investigation. We aim to resolve all complaints in a timely manner, and we will keep you informed of the progress of our review.

12.2     Dispute Resolution

At Serenity Alley Healthcare, we strive to resolve any disputes that may arise in an amicable and fair manner. If you have a complaint or dispute that cannot be resolved through our standard complaints procedure, we are committed to using the following methods of dispute resolution:

• Negotiation: We encourage an open dialogue to resolve disputes informally, and we will work with you to find a mutually acceptable solution.
  • Mediation or Arbitration: If negotiation does not lead to a resolution, we may suggest mediation or arbitration as an alternative means of resolving the dispute. Arbitration is a process where an impartial third party (an arbitrator) is appointed to resolve the matter outside of the court system. The decision of the arbitrator is usually binding. We may also agree to other alternative dispute resolution methods upon mutual agreement with the involved parties.
  • Legal Action: If the dispute remains unresolved after the aforementioned attempts, we reserve the right to pursue legal action. Any dispute that cannot be resolved through mediation or arbitration will be subject to the jurisdiction of the courts of England and Wales.

12.3     Jurisdiction

All complaints, disputes, or claims arising out of or in connection with these Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the parties agree that any legal action or proceeding shall be brought exclusively in the courts of England and Wales.

13.    Governing Law

These Terms and Conditions, including any and all disputes or claims arising from or related to the use of the Site or services provided by Serenity Alley Healthcare, shall be governed by, and construed in accordance with, the laws of England and Wales.

13.1     Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms and Conditions shall be brought exclusively in the courts of England and Wales. By using this Site and agreeing to these Terms, you submit to the personal jurisdiction of the courts located in England and Wales, and you waive any objection to venue or jurisdiction in such courts.

13.2     Disputes with International Users

If you are accessing the Site or services from outside of the United Kingdom, you agree that the laws of England and Wales shall still govern these Terms, and any disputes shall be resolved in accordance with the laws and courts of England and Wales, regardless of your location.

14.    Contact Information

If you have any questions or concerns about these Terms and Conditions or any other aspect of our services, please feel free to contact us using the following methods:

• Primary Email: info@serenityalley.co.uk

• Additional Information Email: HR@serenityalley.co.uk

• You can reach us at 0800 002 9721. Our team is available during business hours to assist you with any queries or issues.
• Registered Office Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF,

United Kingdom.

Please note that we are available to respond to your inquiries during our regular business hours. We aim to provide a timely response to all requests.